Returns & Exchanges
We are committed to ensure your satisfaction with any product you have ordered from us. We are always with you, before your purchase and after your purchase. Our Replacement, Return and Cancellation policies give you buyer protection and ensure that you do not get any ugly surprises post your purchase.
REPLACEMENT & RETURN POLICY
In the highly unlikely event that any product you ordered from us is received in damaged or defective condition, or if product delivered is different from what you had ordered, you will get the replacement for the exact same product as was originally ordered by you (request for any other product as replacement will not be valid). If the product received is damaged/incorrect, you have to intimate us within 24 hours of product delivery. To initiate replacement request please email us at email@example.com with photos of damaged product as reference. Replacement requests will not be valid post 24 hours of product delivery. The same can be shipped by the customer from her/his end only after receiving a confirmation e-mail from us. The return shipping address will be provided on e-mail. Shipping charges of upto Rs 100 will be reimbursed. After the product is received in unused and the same condition as you received it, in its original packaging along with original tags intact, the original product as was ordered by you will be reshipped to you. Products damaged while being used do not qualify for replacement or refund. In the rarest case, if we are unable to replace the damaged / defective product, we will refund your amount in the form of Store Credits which will be valid for one year from date of order.
– Store credits can be redeemed either of partial amount (if your order amount is less than store credit available) or in full (if your order amount is equal to or more than store credit available). – No returns will be accepted on purchases made using store credit. – Store credit will be valid for one year from date of initial order.
CANCELLATION AND CHANGES BY CUSTOMERS
In case of an event that the customer wishes to cancel or modify their order, they should send an email to firstname.lastname@example.org within 24 hours of placing the order. We will make every effort to accommodate their request. However, once an order has been shipped we cannot guarantee the cancellation or modification of purchase.
CANCELLATION BY Tattoo Empire India
Please note that there may be certain orders that we are unable to accept and have to cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. Some situations that may result in your order being cancelled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, product out of stock or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order. If your order is cancelled after you have been charged, the said amount will be reversed back.